SHIPPING & RETURNS
We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We provide you a tracking number for your package as soon as it becomes available.
During checkout, you can select between a few different shipping options, such as the following:
– USPS First Class (3-6 Days)
– USPS Priority (2-3 Days)
– USPS Express (1-2 Days)
-International shipping only to the United Kingdom, Austrailia, Thailand, Austrailia, New Zealand, Hong Kong, Ireland, ($35 Flat Rate – times vary based on country)
We do not ship on weekends. Orders typically ship out the next day, however, in some cases it may be 2 days. Keep an eye out for an email with your tracking information!
If you have any questions regarding the status of your order, you are welcome to email us anytime.
If a package gets lost in transit (very rare, though it does happen), Greenly Organic will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
Packages Sent to the Wrong Address
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 14 days of receipt. Goods will only be accepted for return if they are received within 14 days of delivery, unless we have notified you otherwise.
Please DO NOT send your returned items back before contacting us first.
Please email us at to initiate return BEFORE mailing your items so that our customer service representatives can assist you with your return.
Returned items should be unused and must be returned in original packaging. We can only accept returns with valid proof of purchase.
You must include a printed copy of the receipt as proof of purchase.
If you do not have your original receipt, you can provide the customer service representative with your order number so that they can locate a copy of your receipt. We cannot accept returns on items that are not purchased directly from our website.
Once your return or exchange meets all the above requirements, please mail your items back to our warehouse.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
We will then issue a full refund upon receipt of your items.
Once your items reach our warehouse, you will be refunded, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.